Capacity Building
Capacity-building is developing and strengthening the skills, instincts, abilities, processes, and resources organizations and communities need to survive, adapt, and thrive in a fast-changing world. An important ingredient in capacity building is a transformation that is generated and sustained over time from within. Targets for capacity building include increasing technology and innovation in least-developed countries. Capacity building includes strategies such as assessment, strategic planning, information sharing, training, technical assistance, coaching, resource development, and evaluation. GGC cares about your future and will empower your organization to invest in a nonprofit’s effectiveness and future sustainability. GGC will assist your organization in having a firm grip on its future and mission over time, enhancing the nonprofit’s ability to impact lives and communities positively.
Leadership Coaching
Leadership coaching is an emerging field that focuses on the knowledge of executive functioning in our complex world. It helps team leaders adopt the skills and demeanor necessary to lead with integrity and passion to help their organization or business meet its goals. This flair of coaching incorporates management and supervision while optimizing human potential. A leadership coach guides their clients’ leadership development by helping them learn to:
- Provide thoughtful and constructive feedback
- Actively listen
- Motivate teams to succeed
- Set priorities and goals that align with business needs and employee strengths
- Mentor team members to assist with their leadership development
Coaching is individualized to the leader being coached, and sessions are typically held one-on-one. The coach must possess the skills that they’re teaching their clients.
Lead with Strategic Foresight
We will help your organization grasp the intricacies of organizational change and how to lead strategic initiatives to identify future opportunities and challenges. Strategic Foresight emphasizes leadership, communication, structure, team building, and cultural understanding to meet the global demands of the 21st century challenges. GGC will help you achieve the following:
- Identify future opportunities and challenges for any organization.
- Understand the intricacies of organizational assessment and change and how to lead strategic initiatives.
- Monitor and assess organizations’ skills to innovate learning environments that continually increase effectiveness and efficiency.
- Elevate individuals, teams, and systems to their God-given potential
Leading across countries and Cultures-Cultural Intelligence
Cultural intelligence is the capability to relate and work effectively in culturally diverse situations (Ang & Van Dyne, 2008). It embraces traditional differences like nationality and race but applies equally to any number of figured worlds we encounter. Figured worlds are the social contexts where we figure out who we are and what we value. This begins within the family context and expands to include other figured worlds, including our interests, professional identity, religious background, gender, socioeconomic group, and many other social contexts that shape us. Cultural intelligence gives the adaptability to communicate across many different worlds effectively. GGC is your partner in helping you bridge the cultural gaps that you encounter in various figured worlds.
Almost anyone can learn cultural intelligence. It offers leaders an overall repertoire and perspective that can be applied to many cultural situations. The cultural intelligence approach helps us meet the fast-paced demands of leadership in our increasingly digital and diverse world. GGC will help you develop cultural intelligence and understand its relevance to leaders in local startups, nonprofit organizations, midsize universities, or multinational companies. GGC is committed to equipping you to lead everyone everywhere effectively in a diverse, globalized world.
Strategic Communication
Are you ready to immediately impact how communication is understood and practiced in the world today? GGC will help you meet the demand for exceptional professionals in high-level communication positions in government, business, nonprofit, religious, and higher education sectors. You can learn strategic messaging tools and theories that can help guide you in real-world applications across various disciplines. You can also develop the tools necessary to handle crisis communication situations and learn how to apply communication solutions in a new media context. GGC is a trusted partner in strategic communication.
Customer Service
Customer service is the assistance an organization offers its customers before or after buying or using products or services. It includes offering product suggestions, troubleshooting issues, and complaints, and responding to general questions.
Each customer service interaction is an opportunity to grow your business. Great customer service is a competitive differentiator that drives brand loyalty and recognition.
Customer service is a subset of customer experience (CX), which is a broader term referring to the sum of all touchpoints a customer has with a company, including sales, marketing, training, customer service, and more.
Organizations often measure their customers’ experiences to assess the emotional, physical, and other connections customers have with a brand. Customer service, or customer care, plays an important role in the overall customer experience, helping or hurting an organization to develop a positive connection with customers.
GGC is a trusted partner for your organization to up the game in customer service.